1. Cash on delivery is the only payment method
The website does not accept cards, bank transfers, digital wallets, gift cards, or online deposits. Submitting an order request and approving a proof do not create an online charge.
After production, the selected US domestic carrier collects the confirmed amount at delivery. The carrier may require cash or another pay-on-delivery form it supports. We confirm the eligible carrier, exact amount, and accepted form of payment before production; availability depends on the delivery address, parcel, and carrier service.
2. Displayed prices, delivery charges, and sales tax
Prices are displayed in US dollars. The product price includes the selected frame, listed mat or backing, glazing, standard hardware, standard photo preparation, and one digital proof revision. Size upgrades and optional engraving are shown in the customization form.
- Standard US delivery is $12 for a product subtotal below $180.
- Standard US delivery is free for a product subtotal of $180 or more.
- An Alaska, Hawaii, oversized-parcel, or carrier-designated extended-area charge is never added silently; it must be disclosed and accepted before production.
- Applicable state and local sales tax is calculated from the accepted delivery address and shown in the confirmation before production.
If a displayed price is clearly incorrect because of a technical or typographical error, we may reject the request or ask you to approve the correct price before the order is accepted. No production begins without that approval.
3. US address eligibility
The public website may be viewed from any country, but myfavoritegift accepts and delivers orders only within the United States. Checkout defaults to United States and does not offer another country.
We currently review street addresses in the 50 states and District of Columbia. Acceptance depends on the ZIP code, parcel dimensions, and availability of a domestic carrier that can collect cash on delivery. An address is not approved until we confirm it in writing. We do not currently ship internationally or to US territories, APO/FPO/DPO addresses, or post office boxes.
4. Typical order timeline
- Request submitted: immediate browser confirmation; no payment.
- Content and US address review: normally within 1 business day.
- Digital proof: normally within 1–2 business days after a suitable image is received.
- Customer approval: timing depends on your response; production waits for approval.
- Production: normally 6–10 business days depending on frame and size.
- Dispatch: tracking or carrier information is sent when available.
- Standard US delivery: commonly 2–7 business days after dispatch.
The accepted order confirmation states the expected shipment time. If a frame is needed for a fixed event, ask before ordering and do not rely on an unconfirmed deadline.
5. Review, proof approval, and production
We review the photograph, permissions, chosen frame, destination, and contact information. We then send a proof showing crop, orientation, mat opening, and engraving. You must approve the proof before production.
Approval confirms both the design and the price shown in the order confirmation. If a delivery surcharge or material change becomes necessary, we ask for fresh agreement before production. You may cancel without charge while the proof remains unapproved.
6. Dispatch and US carrier delivery
We choose a domestic carrier that supports the US delivery address, parcel dimensions, and cash-on-delivery collection. You will receive available tracking details after dispatch. Tracking scans are controlled by the carrier and can update with delay.
Provide a complete street address, state, ZIP code, reachable US telephone number, and an adult recipient who can accept and pay for the parcel. The carrier may call or leave an attempted-delivery notice. We do not authorize a carrier to request unrelated personal or financial credentials.
7. Inspection at delivery
Before payment, check the recipient name, parcel count, and outer package where the courier permits. If the package has severe crushing, puncture, water damage, or appears to contain the wrong item, photograph it and contact us. You may refuse serious visible damage where local courier rules permit.
After opening, keep the packaging until you have checked the frame. Delivery acceptance does not remove rights for a hidden defect, incorrect production, or an item that materially differs from the approved proof. Report a problem under the Returns Policy.
8. Missed, refused, or failed delivery
The carrier may attempt redelivery or hold a parcel for pickup, depending on its domestic service rules. Contact us promptly if tracking shows a problem. If the parcel is returned, we will inspect it and explain available redelivery options.
If delivery fails because the address was incorrect, the telephone was unreachable, no adult recipient was available, or the confirmed payment was unjustifiably refused, we may consider reasonable documented return or redelivery costs before accepting another order, where law allows. A refusal caused by serious visible damage or our confirmed error is not treated as unjustified.
9. Address and order restrictions
We do not accept international forwarding instructions, freight-forwarder destinations intended for export, or a request to change an accepted US address to a non-US destination. The order is priced, taxed, and reviewed for the confirmed US delivery address.
A move to another eligible US address before production requires a new address, sales-tax, shipping-charge, and carrier-coverage review. A change requested after dispatch may be impossible or may create a carrier fee; we will not approve or charge that fee without explaining it first.
10. Payment and delivery safety
- Use only contact details published on the myfavoritegift website.
- Never provide a card PIN, banking password, card security code, or one-time verification code.
- Do not pay an unexpected link, invoice, deposit request, or account sent through an unverified message.
- Check that the order number, recipient, products, and amount match your confirmation.
- Report impersonation or a suspicious payment request to customer service immediately.
For an approved cash-on-delivery refund, we may need a lawful receiving method. We will explain the limited information required and will never ask for credentials that allow account access.
11. Delays, events outside control, and contact
Production or delivery can be affected by material shortages, domestic transport interruption, severe weather, public emergencies, regulatory action, or other circumstances outside reasonable control. If we cannot ship within the time stated in the accepted order, we will send a delay notice with a revised shipment date and let you accept the delay or cancel the unshipped order without charge. Because payment is collected at delivery, an unshipped cancellation normally requires no refund.
Delivery contact: [email protected]
Service hours: Monday–Friday, 09:00–17:00 Pacific Time.
Unsure whether COD is available?
Contact [email protected] with the US city, state, and ZIP code before ordering.