1. Who we are
myfavoritegift is an independently operated online store specializing in custom picture frames for US customers. The mailing address is 444 Alaska Avenue, Suite #BER827, Torrance, CA 90503, USA, the customer-service email is [email protected], and the official store domain is myfavoritegift.com.
2. Scope of this policy
This policy applies to personal information processed through the myfavoritegift website and the related custom-frame service, including product enquiries, order review, digital proofs, delivery, returns, defect claims, and privacy requests. It does not govern independent websites or services linked from this site.
3. Information we collect
Information you provide
- Name, US telephone number, email address, US street address, state, ZIP code, and preferred contact time.
- Frame selection, size, orientation, mat color, engraving, order notes, proof decisions, and support history.
- Photographs or artwork submitted for framing, associated file information, and evidence that you have permission to reproduce the material.
- Messages, defect photographs, package photographs, and other information reasonably needed to answer a question or resolve a claim.
Technical and local information
The browser stores the cart and privacy preference locally. When you upload an image, submit an order, track an order, or send an enquiry, the myfavoritegift server receives the submitted information and may record IP address, request time, error information, and security events needed to operate and protect the service.
Information we do not request
Because payment is cash on delivery, the website does not need your card number, card security code, online banking password, payment PIN, or one-time verification code. Do not send this information through any form, upload, email, or message.
4. How and why we use information
We use information only where reasonably necessary to:
- Review a customization request, assess image quality, prepare a proof, and produce the approved frame.
- Confirm identity and contact details, arrange cash-on-delivery shipment, provide tracking, and complete delivery.
- Answer enquiries, manage cancellations, returns, replacements, refunds, complaints, and legal rights.
- Verify permissions for submitted photographs or artwork and reject unlawful or infringing requests.
- Protect customers and the service against fraud, misuse, technical failure, and security incidents.
- Comply with accounting, tax, consumer-protection, record-keeping, and lawful authority requirements.
Depending on applicable law, these activities rely on performance of a contract or steps requested before a contract, compliance with legal duties, legitimate interests that do not override your rights, or consent where the law requires it.
6. Service providers and processing locations
Orders are accepted only for delivery in the United States. We may use US-based hosting, secure file transfer, communications, printing, support, and delivery providers. If a technology provider processes limited information outside the United States, we require appropriate contractual and security protections and disclose additional details when required by law.
7. How long we keep information
- Order, proof, delivery, and after-sales records: generally 24 months after completion, unless law requires longer retention.
- Unsuccessful enquiries and unaccepted customization requests: generally 12 months.
- Submitted production files: deleted or de-identified after the order and reasonable reprint period, normally within 90 days after successful delivery, unless a dispute or legal duty requires temporary retention.
- Accounting, tax, dispute, and fraud-prevention records: for the period required by applicable law or a valid legal claim.
We may keep anonymous statistical information that can no longer identify a person.
8. Cookies and browser storage
The website uses necessary browser storage for the cart and privacy choice. It does not include a third-party advertising tracker. Removing site data from your browser deletes the locally stored cart and preference, but it does not delete an order, enquiry, or image already submitted to the server.
If myfavoritegift adds analytics or another non-essential technology, this policy and the consent controls will be updated before that technology operates where consent is required.
9. US privacy rights
Depending on your state and applicable exceptions, you may have rights to access, correct, delete, or obtain a copy of personal information and to appeal a denied request. myfavoritegift does not sell personal information and does not use it for cross-context behavioral advertising in this build.
Send a request to [email protected] with the subject “Privacy Request.” We may ask for limited information to confirm identity, but never a password or payment verification code. An authorized agent may submit a request where state law permits, subject to verification. We respond within the period required by applicable US state law.
10. Security and children
Security
We use data minimization, HTTPS in production, non-public upload storage, administrator access controls, request limits, server-side price validation, restricted backups, and incident procedures appropriate to the service. No method is completely risk-free. If a breach creates a legally reportable risk, the operator will notify affected individuals and authorities as required.
Children
The service is intended for adults able to enter a purchase contract. A minor should use the service only through a parent or legal guardian. Do not submit a child’s photograph without the necessary consent and a legitimate framing purpose.
11. Changes and contact
Material changes will be posted on this page. If a change significantly affects an existing order, we will provide an additional notice where reasonably possible.
Privacy contact: [email protected]
Postal address: 444 Alaska Avenue, Suite #BER827, Torrance, CA 90503, USA
Website: myfavoritegift.com
Questions about your information?
Contact [email protected].