QUESTIONS, ANSWERED
Know what happens
before you order.
These answers are specific to myfavoritegift’s custom picture frames, digital-proof process, US delivery area, and cash-on-delivery payment method.
Ordering and payment
You do not pay when submitting an order or approving a proof. After production and dispatch, the eligible domestic carrier collects the confirmed amount at delivery. We never request an online deposit, card PIN, banking password, or one-time code.
The cart shows merchandise and standard US delivery. Before production, we confirm applicable sales tax and any disclosed Alaska, Hawaii, oversized, or carrier-designated extended-area charge. You can decline a newly disclosed charge before production.
Checkout submits an order request. Acceptance occurs only after we confirm product availability, US address and COD coverage, content eligibility, pricing, and the next proof step.
Photographs and proofs
Use the original full-resolution JPEG, PNG, or WebP where possible. The website accepts files up to 8 MB. Avoid screenshots, images repeatedly downloaded from messaging apps, or files with important details very close to the edge.
It shows the proposed crop, orientation, mat opening or backing, and engraving placement. It is a layout guide; screen color cannot exactly reproduce every print, wood, mat, or metal tone.
No. You must own the content or have reproduction permission. We reject copied logos, protected characters, unlicensed professional photographs, unlawful material, and content designed to imitate another brand.
Production and delivery
Review and proof normally take 1–2 business days after a suitable image is received. Production normally takes 6–10 business days after approval, and standard US delivery commonly takes 2–7 business days after dispatch.
Only to eligible street addresses in the 50 states and District of Columbia where a domestic carrier supports the parcel and COD collection. We do not currently serve PO boxes, APO/FPO/DPO addresses, US territories, or non-US destinations.
Use the order number and recipient telephone on the Track Order form. It shows the current studio status, amount due, delivery area, and carrier details when available.
Changes and returns
Yes. You may cancel without charge before proof approval and before production starts. Because no online payment was collected, a pre-production cancellation normally requires no refund.
A correctly made personalized frame is generally not returnable merely for a change of mind after proof approval. Damage, defects, incorrect production, missing components, and material differences from the approved proof remain covered.
Contact us within 7 calendar days with the order number and clear photographs of the full frame, affected area, outer package, and shipping label where relevant. Keep the frame and packaging until we confirm the next step.
Materials and care
Normal variation in grain, tone, and small natural characteristics is not a defect when it remains consistent with the listed material. A split joint, severe scratch, unsafe fitting, or materially incorrect product is different and should be reported.
No. Low-glare glazing reduces reflection but is not reflection-free, unbreakable, or a guarantee against all light damage. Display frames indoors away from strong direct sunlight and moisture.